Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Vento Wellness website and the provision of wellness services by Vento Wellness Ltd ("Vento," "we," "us"). By booking our services, applying as a therapist, or using this website, you agree to these Terms.

1. About Vento

Vento Wellness Ltd arranges and delivers on-site chair massage, Office Reset sessions, Hatha yoga, and sound bath healing to businesses and organisations, principally across London. All commercial and legal correspondence should be sent to jennifer@ventowellness.com.

2. Services & Bookings

Services are subject to availability and written confirmation. Bookings are confirmed once agreed by email at jennifer@ventowellness.com and any required deposit has been received.

• Our minimum booking time for corporate chair massage is 3 hours unless otherwise agreed in writing.
• Cancellations with less than 48 hours' notice may incur a fee of up to 50% of the agreed booking cost.
• We may cancel or reschedule due to unforeseen circumstances; in that case we will offer a full refund or an alternative date.

3. Pricing & Payment

Prices are quoted in GBP (£). Vento Wellness is not currently VAT registered, so no VAT is added. Published prices are indicative; bespoke quotes may apply. Payment terms are confirmed at booking and are typically due within 14 days of invoice. Card payments and invoices are processed by Stripe; Vento does not store card details. Invoices and payment queries should be directed to jennifer@ventowellness.com.

4. Cancellations & Refunds

• You can cancel a booking online using the link in your booking confirmation email.
• As set out in section 2, cancellations with less than 48 hours' notice may incur a fee of up to 50% of the agreed booking cost.
• If a cancelled booking has already been paid, any refund due is returned to the original payment method within 5–10 business days.

5. Insurance

Insurance arrangements differ between Vento (as the operating company) and the independent therapists who deliver sessions on our behalf. Both are important for your protection.

5.1 Vento Wellness, public liability insurance

Vento Wellness Ltd maintains public liability insurance covering our business operations, including the organisation and delivery of wellness services to clients. This insurance relates to Vento's activities as the service provider and booking agent. Details of cover levels and certificates can be supplied on request by emailing jennifer@ventowellness.com.

5.2 Therapists, own insurance required

Therapists who work with Vento are independent professionals. Each therapist is required to hold and maintain their own insurance appropriate to the treatments they provide. This typically includes, as a minimum, professional indemnity and public liability cover (or equivalent) at levels we specify from time to time.

• Therapists must keep insurance valid for the full period they are active on our platform or delivering sessions for Vento.
• Proof of insurance (policy schedule or certificate) must be provided on application and renewed before expiry.
• Vento may suspend or terminate a therapist's engagement if insurance lapses, is inadequate, or cannot be verified.
• A therapist's own insurance covers claims arising from their professional conduct and treatment delivery; it does not replace Vento's obligation to maintain company-level public liability insurance for our operations.

5.3 Clients

When you book through Vento, sessions are delivered by qualified therapists operating under these arrangements. If you require confirmation of Vento's public liability cover or a therapist's insurance status for a specific booking, contact jennifer@ventowellness.com.

6. Health & Safety

Therapists are expected to be appropriately qualified for the services they deliver. Participants must inform the therapist of any medical conditions, injuries, pregnancy, or concerns before a session. Vento and our therapists reserve the right to decline or modify treatment where it would be unsafe to proceed.

7. Client Responsibilities

• Provide a suitable, clean, and safe space for the session.
• Ensure participants are aware of the schedule and any relevant health considerations.
• Provide reasonable access to facilities (e.g. electricity) where required.
• Notify us promptly of any incident or concern at jennifer@ventowellness.com.

8. Therapist Terms

By applying to join Vento as a therapist, you confirm that you will maintain your own insurance as set out in section 5.2, that your qualifications and disclosures are accurate, and that you agree to our data processing and client-sharing arrangements described in the Privacy Policy above. Therapist applications, profile updates, and compliance documents should be submitted or requested via jennifer@ventowellness.com.

9. Limitation of Liability

Nothing in these Terms excludes liability that cannot be excluded under applicable law. Subject to that, Vento's total liability to a client for any claim arising from our services shall not exceed the total fees paid for the specific booking in question. We are not liable for indirect or consequential loss. Claims relating to a therapist's professional acts may fall under the therapist's own insurance; claims relating to Vento's business operations may fall under Vento's public liability insurance. Notify us of any claim or incident as soon as reasonably possible at jennifer@ventowellness.com.

10. Intellectual Property

All website content, including text, images, logos, and design, is owned by Vento Wellness Ltd and may not be copied or reused without written permission from jennifer@ventowellness.com.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update this page from time to time. The "last updated" date at the top reflects the latest version. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

Questions about privacy, bookings, insurance, or these Terms? Email jennifer@ventowellness.com.