Support
Help with your bookings and the Vento Wellness app. We usually reply within one working day.
Contact us
- Email: jennifer@ventowellness.com
- WhatsApp: 07563405093
- Vento Wellness Ltd, London
Common questions
How do I sign in to the app?
Clients sign in on the first screen with the email address they booked with, or with Google or Apple. Therapists tap "I'm a therapist" and sign in with the account they applied with.
How do I set the schedule for a chair massage booking?
Open the booking, choose how many minutes each person gets and when the break is, then add a name and any notes against each massage and tap Save schedule. Your therapist sees it on the day. You can change it until the day of the booking.
How do I pay?
Open the booking and tap Pay by card, or pay the invoice we email you. Payments are handled securely by Stripe. Vento is not VAT registered, so no VAT is added.
How do I change or cancel a booking?
Use the cancel link on the booking or in your confirmation email, or email us. Our cancellation terms explain any fees.
I'm a therapist and can't make a booking.
Tap "I can't make this one" on the booking in the app, or email us. Only the Vento team can change bookings.
How do I delete my account?
In the app, open Profile and tap Delete account. On the website, sign in and go to ventowellness.com/account/delete. See the privacy policy for what is deleted and what we keep.
